Patient Access Specialist I

<p><span data-contrast="none">At <a href="https://www.solmentalhealth.com/careers"><strong>SOL Mental Health</strong></a>, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">Your Contributions Matter Here</span></strong><span data-ccp-props="{}"><br></span><span data-contrast="none">We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of </span><strong><span data-contrast="none">operational excellence, innovative thinking, and robust support systems</span></strong><span data-contrast="none">—areas where your expertise becomes invaluable.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">At SOL, you'll find:</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">True ownership opportunities</span></strong><span data-contrast="none"> in a growing organization where your ideas can become organizational standards</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Direct access to passionate executive leadership</span></strong><span data-contrast="none"> committed to building both an exceptional service and an exceptional workplace</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Career development pathways</span></strong><span data-contrast="none"> that evolve as we grow, with opportunities emerging faster than in established organizations</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Cross-functional collaboration</span></strong><span data-contrast="none"> that exposes you to multiple aspects of healthcare innovation and practice management</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="none">Why Building Something New Matters</span></strong><span data-ccp-props="{}"><br></span><span data-contrast="none">Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong>Position Summary<br></strong><span data-teams="true">The Patient Access Specialist is a part of SOL Mental Health's Patient Access team and represents the “front door” to the practice. The Patient Access Specialist is responsible for matching and scheduling new patients with SOL clinicians who are well suited to support their needs, and is foundational to SOL’s objective to deliver Superior Access to the communities we serve. This role requires heavy phone work, strong verbal communication, and customer service skills. This is a hybrid in-office role, with some remote work from home. The office is located in Pearland, Texas</span></p> <p><strong>Essential Responsibilities and Duties: </strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Deliver exceptional, empathetic customer service to patients, referral partners, and internal team members.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TextRun SCXW130187103 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW130187103 BCX8">Support</span><span class="NormalTextRun SCXW130187103 BCX8"> new patients from the time of their first inquiry </span><span class="NormalTextRun SCXW130187103 BCX8">through </span><span class="NormalTextRun SCXW130187103 BCX8">scheduling </span><span class="NormalTextRun SCXW130187103 BCX8">their first vi</span><span class="NormalTextRun SCXW130187103 BCX8">sit with SOL Mental Heal</span><span class="NormalTextRun SCXW130187103 BCX8">th</span><span class="NormalTextRun SCXW130187103 BCX8">. </span> </span><span class="EOP SCXW130187103 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TextRun SCXW235272288 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW235272288 BCX8">Provi</span><span class="NormalTextRun SCXW235272288 BCX8">de </span><span class="NormalTextRun SCXW235272288 BCX8">communication support to new </span><span class="NormalTextRun SCXW235272288 BCX8">patients </span><span class="NormalTextRun SCXW235272288 BCX8">(ph</span><span class="NormalTextRun SCXW235272288 BCX8">one, email, online chat,</span><span class="NormalTextRun SCXW235272288 BCX8"> social media) who are looking to access, </span><span class="NormalTextRun SCXW235272288 BCX8">understand,</span><span class="NormalTextRun SCXW235272288 BCX8"> o</span><span class="NormalTextRun SCXW235272288 BCX8">r </span><span class="NormalTextRun SCXW235272288 BCX8">utili</span><span class="NormalTextRun SCXW235272288 BCX8">ze</span><span class="NormalTextRun SCXW235272288 BCX8"> services provided by </span><span class="NormalTextRun SCXW235272288 BCX8">SOL Mental Health</span><span class="NormalTextRun SCXW235272288 BCX8">.</span> </span><span class="EOP SCXW235272288 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TextRun SCXW502239 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW502239 BCX8">Work extensively within </span><span class="NormalTextRun SCXW502239 BCX8">SOL Mental Health</span><span class="NormalTextRun SCXW502239 BCX8">’s electronic health record (EHR) to capture, input, and coordinate</span> <span class="NormalTextRun SCXW502239 BCX8">client appointments </span><span class="NormalTextRun SCXW502239 BCX8">with clinicians. </span></span><span class="EOP SCXW502239 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TextRun SCXW186973838 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW186973838 BCX8">Accurately document all patient interactions within the EHR and CRM tools.</span></span><span class="EOP SCXW186973838 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TrackedChange SCXW7328855 BCX8"><span class="TextRun SCXW7328855 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW7328855 BCX8">Facilitate communications </span></span></span><span class="TrackedChange SCXW7328855 BCX8"><span class="TextRun SCXW7328855 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW7328855 BCX8">and triage</span></span></span> <span class="TrackedChange SCXW7328855 BCX8"><span class="TextRun SCXW7328855 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW7328855 BCX8">existing </span></span></span><span class="TextRun SCXW7328855 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW7328855 BCX8">patients </span><span class="NormalTextRun SCXW7328855 BCX8">who are </span><span class="NormalTextRun SCXW7328855 BCX8">se</span><span class="NormalTextRun SCXW7328855 BCX8">eking</span> <span class="NormalTextRun SCXW7328855 BCX8">to sche</span><span class="NormalTextRun SCXW7328855 BCX8">dule appoin</span><span class="NormalTextRun SCXW7328855 BCX8">tments, </span><span class="NormalTextRun SCXW7328855 BCX8">deliver information to their respective practice, ask questions related to insurance/billing activities, and other general customer service questions</span><span class="NormalTextRun SCXW7328855 BCX8">.</span></span><span class="EOP SCXW7328855 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TextRun SCXW7590282 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW7590282 BCX8">Capture </span><span class="NormalTextRun SCXW7590282 BCX8">accurate</span><span class="NormalTextRun SCXW7590282 BCX8"> client medical, demographic, and contact information for ease of use by Clinical Team</span><span class="NormalTextRun SCXW7590282 BCX8">.</span></span><span class="EOP SCXW7590282 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span class="TextRun SCXW204833425 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW204833425 BCX8">Work with</span><span class="NormalTextRun SCXW204833425 BCX8">in </span><span class="NormalTextRun SCXW204833425 BCX8">insurance portals and/or coordinate with care advocates to confirm health insurance benefits and care eligibility for</span> <span class="NormalTextRun SCXW204833425 BCX8">patients</span><span class="NormalTextRun SCXW204833425 BCX8">.</span></span><span class="EOP SCXW204833425 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="47" data-list-defn-props="{"134224900":false,"335551500":2960685,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span class="TextRun SCXW27132311 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW27132311 BCX8">Respond to requests for </span><span class="NormalTextRun SCXW27132311 BCX8">assistance</span><span class="NormalTextRun SCXW27132311 BCX8"> and/or </span><span class="NormalTextRun SCXW27132311 BCX8">possible processing</span><span class="NormalTextRun SCXW27132311 BCX8"> of patient </span><span class="NormalTextRun SCXW27132311 BCX8">financial responsibility</span><span class="NormalTextRun SCXW27132311 BCX8">.</span></span><span class="EOP SCXW27132311 BCX8" data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":180,"335559740":259}"> </span></li> </ul> <p><strong>Job Requirements &amp; Skills: </strong></p> <ul> <li>Possess excellent customer service skills and ability to effectively communicate through verbal and digital communications.</li> <li>Extremely versatile and ability to think creatively while interacting with clients.</li> <li>Highly organized and able to juggle multiple tasks at once.</li> <li>Tech-savvy with the ability to learn systems applicable to all aspects of clinical operations.</li> </ul> <p><strong>Preferred Experience: </strong></p> <ul> <li><span class="TextRun SCXW13791428 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"272499da-5523-5969-b17c-4f82c0ce3910|1","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",469777841,"Calibri",469777842,"Calibri",469777844,"Calibri",469769226,"Calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1"]}">Experience in direct outpatient Patient Access</span><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default">, scheduling,</span><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default"> o</span><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default">r </span><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default">healthcare call center</span><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default">s</span><span class="NormalTextRun SCXW13791428 BCX8" data-ccp-parastyle="Default">.</span></span><span class="EOP SCXW13791428 BCX8" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li> <li>Knowledge of HIPPA compliance and confidentiality.</li> <li><span class="TextRun SCXW176900495 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW176900495 BCX8" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"272499da-5523-5969-b17c-4f82c0ce3910|1","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",469777841,"Calibri",469777842,"Calibri",469777844,"Calibri",469769226,"Calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1"]}">Experience with front-desk operations</span><span class="NormalTextRun SCXW176900495 BCX8" data-ccp-parastyle="Default">.</span></span><span class="EOP SCXW176900495 BCX8" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li> <li><span class="TextRun SCXW35595187 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW35595187 BCX8" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"272499da-5523-5969-b17c-4f82c0ce3910|1","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",469777841,"Calibri",469777842,"Calibri",469777844,"Calibri",469769226,"Calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1"]}">Solid working knowledge of </span><span class="NormalTextRun SCXW35595187 BCX8" data-ccp-parastyle="Default">verifying insurance eligibility and </span><span class="NormalTextRun SCXW35595187 BCX8" data-ccp-parastyle="Default">benefits</span><span class="NormalTextRun SCXW35595187 BCX8" data-ccp-parastyle="Default">.</span></span><span class="EOP SCXW35595187 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":240,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="37" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"272499da-5523-5969-b17c-4f82c0ce3910|1","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",469777841,"Calibri",469777842,"Calibri",469777844,"Calibri",469769226,"Calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1"]}">Experience in reviewing and communicating general health insurance and eligibility/benefits clearance information to patients in a healthcare setting</span><span data-ccp-parastyle="Default">.</span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li> </ul> <p>Compensation: $19-$21 / hour</p> <p>This is a <strong>Hybrid </strong>role with 2 days in office and 3 days remote. </p> <p><span data-contrast="none">We do things differently at SOL. Our values guide everything we do:</span> <br><span data-contrast="none">❤️ </span><strong><span data-contrast="none">We lead with heart</span></strong> <br><span data-contrast="none">💡 </span><strong><span data-contrast="none">We look for good in others</span></strong> <br><span data-contrast="none">💪 </span><strong><span data-contrast="none">We strengthen each other</span></strong> <br><span data-contrast="none">🏆 </span><strong><span data-contrast="none">We strive for excellence</span></strong> <br><span data-contrast="none">🚀 </span><strong><span data-contrast="none">We break new ground</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">If you’re looking for a team that </span><strong><span data-contrast="none">values your expertise, supports your growth, and empowers you to make an impact,</span></strong><span data-contrast="none"> we’d love to connect. </span><strong><span data-contrast="none">Join us in shaping the future of mental health care.</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">At </span><strong><span data-contrast="none">SOL Mental Health</span></strong><span data-contrast="none">, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":278}"> </span></p> <p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":278}">#LI-Hybrid</span></p>