Global Operations Team Lead

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.</span></p></div><p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;">In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics. We partner with a leading AI and robotics company to produce high-quality, large-scale egocentric (first-person) video datasets that help train advanced AI models.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Grow With Us</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0);">Workstream is looking for a Team Lead for Global Data Operations. In this role, </span>you will serve as the frontline leader bridge between the Operations Manager and the Video Data Contributors / Quality Auditors. You will be responsible for daily team performance, real-time technical troubleshooting, and auditing video footage for accuracy, camera alignment, and data compliance.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a high-impact role for someone who thrives in fast-paced tech operations, possesses strong attention to detail, and enjoys coaching a distributed team.</span></p> <h3><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;">Day In The Life</span></h3> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Team Leadership &amp; Daily Operations</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead, mentor, and monitor the daily output of a team of <strong>Video Data Contributors</strong> and <strong>Quality Reviewers</strong>.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track key team metrics including daily upload volume, active contributor retention, and error rates.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct regular Q&amp;A sessions and support office hours to answer contributor questions on filming protocols and hardware setup.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Foster high engagement and lower churn across a contract-based/distributed team.</span></li> </ul> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Technical Guidance &amp; Quality Assurance</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Perform regular audits on uploaded video data to verify usability, camera positioning, lighting, and recording angles.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Troubleshoot hardware setup issues (wearable multi-camera setups, head-straps, smartphone mounts) and resolve technical uploading bottlenecks (Google Drive, cloud tools).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Identify recurring failure patterns in footage and work with the Operations Manager to update guidelines and training materials.</span></li> </ul> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Onboarding &amp; Hardware Coordination</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support the onboarding of new team members, conducting technical readiness checks and verifying required hardware/camera specs prior to project launch.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Help manage local physical lab activities and equipment usage when transitioning to office-based operations.</span></li> </ul> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Compliance &amp; Administration</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Enforce strict data privacy protocols (e.g., ensuring no PII or non-consented faces/sensitive items are present in footage).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track contributor hours, video task completion rates, and submission logs to assist management with compensation and bonus payouts.</span></li> </ul> <p data-path-to-node="5"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="5" data-index-in-node="0">Recruitment Support &amp; Onboarding Coordination</strong></span></p> <ul> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-path-to-node="6,0,0"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="6,0,0" data-index-in-node="0">Application Screening Support:</strong> Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability).</span></li> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-path-to-node="6,0,0"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="6,1,0" data-index-in-node="0">Onboarding Execution:</strong> Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly.</span></li> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-path-to-node="6,0,0"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="6,2,0" data-index-in-node="0">Pipeline Status Tracking:</strong> Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed.</span></li> </ul> <p data-path-to-node="7"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="7" data-index-in-node="0">Financial Reconciliation &amp; Payroll Coordination</strong></span></p> <ul> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-path-to-node="8,0,0"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="8,0,0" data-index-in-node="0">Hours &amp; Data Reconciliation:</strong> Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage.</span></li> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-path-to-node="8,0,0"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="8,1,0" data-index-in-node="0">Finance Reporting:</strong> Consolidate squad data into accurate "Ready-to-Pay" reports and submit them to the Finance/Payroll team on scheduled payout cycles.</span></li> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-path-to-node="8,0,0"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong data-path-to-node="8,2,0" data-index-in-node="0">Payout Support &amp; Dispute Resolution:</strong> Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts.</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who You Are</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Leadership Experience:</strong> 3+ years of experience as a Team Lead or Senior Specialist in BPO, AI Data Annotation, Marketplace Operations, or Tech Operations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Technical Aptitude:</strong> Tech-savvy with hands-on experience using multi-camera hardware, smartphones, or recording wearables. Ability to quickly master and teach multi-angle recording nuances.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Eye for Quality:</strong> Exceptional attention to detail with experience auditing visual or data-driven deliverables.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Communication:</strong> Excellent verbal and written English communication skills; comfortable hosting team syncs and drafting operational guidelines.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Adaptability:</strong> Comfortable working with distributed/gig workforce structures and operating in a high-growth startup environment.</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Preferred Qualifications</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prior experience in <strong>AI/Computer Vision data collection</strong>, <strong>Data Labeling</strong>, or <strong>Media Production/QA</strong>.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience in hardware tracking or logistics management.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exposure to working with cross-functional global teams (US and Philippines).</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Working Conditions &amp; Requirements</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Work Setup:</strong> Initial remote/work-from-home setup, transitioning to a hybrid/office-based setup in <strong>Metro Manila</strong> (2 to 4 days per week).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Compliance:</strong> Strict policy on moonlighting; candidates must agree to background</span></li> </ul><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Know More About Workstream</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.workstream.us/blog/funding-series-b">https://www.workstream.us/blog/funding-series-b</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/">https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techbuzz.news/buzzworthy-august-27-2021/">https://techbuzz.news/buzzworthy-august-27-2021/</a></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-stringify-type="bold">Additional Information </strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are committed to the full inclusion of all qualified individuals.</span></p></div>