Product Manager - Agent Twin

Product Manager - Agent Twin As the Product Manager for Agent Twin at Scaled Cognition, you will shape a core part of the company’s future. Agent Twin lets business owners define and ship production-ready, deterministic agents, straight from transcripts to deployment. This role demands an exceptional blend of technical depth, customer obsession, and visionary leadership. What you'll do: - Define and execute the product strategy and roadmap for Agent Twin - Be obsessively focused on customer discovery, interviewing users, and translating complex customer experience (CX) challenges into clear product requirements. - Design ideal customer journeys and novel interaction patterns for agent development, driven by a deep understanding of user experience. - Leverage your technical skills (Python/AI coding tools) to build quick prototypes and proof-of-concepts, communicating complex ideas clearly to engineering. - Partner with engineering and research to ensure the transition from transcript data to production-grade agents is seamless, reliable, and scalable. You might be the right person for the job if you: - Are customer obsessed, prioritizing their needs and pain points above all else. - Are UX obsessed, capable of designing intuitive customer journeys and cutting-edge agent interaction patterns. - Are technically inquisitive, always seeking to understand underlying architectures to ensure policy fidelity and deterministic action execution. - Enjoy diving deep into data to unearth insights and understand how well pipelines are working. - Are unafraid to ask tough, clarifying questions to challenge assumptions and drive the product toward maximum impact and reliability. Key Qualifications: - Proven experience as a Product Manager, preferably owning a technical, platform, or enterprise SaaS product. - Strong technical background with hands-on coding proficiency and the ability to use AI coding tools for rapid prototyping and effective communication with engineers. - Demonstrated experience in defining and launching products based on ideal customer journeys and deep UX insight. - Excellent written and verbal communication skills, capable of synthesizing complex technical concepts for business and technical audiences. - Bonus: Prior experience working with function calling LLMs, structured instructions, or complex agentic frameworks. - Bonus: Experience in the customer service (CX), contact center, or BPO space.