Revenue Operations Manager

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Grow With Us</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are seeking an AI-first and process-oriented <strong>Revenue Operations Manager </strong>to join our growing team. This role, reporting to the Head of Finance, is critical in helping compound ARR by shaping and operationalizing Go-To-Market (GTM) Strategy. An ideal candidate accomplishes this by generating insights that drive decisions, designing scalable processes, and building tools that GTM teams use daily. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You will partner with another RevOps Manager and cross-functional leadership to own the entire lifecycle of revenue processes, from lead handoff to customer retention, ensuring that leaders have the data they need to make decisions, no information is lost, and every GTM team has the tools and resources they need to succeed.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a full-time, office-based role requiring presence up to 4 days a week to foster close collaboration with cross-functional teams </span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt;">Day In The Life</span></strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Process Optimization and Change Management</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Act as a project manager for cross-functional revenue initiatives across Marketing, Sales, and Customer Success.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Identify bottlenecks in the lead to cash process to help increase top-line ARR and reduce revenue leakage.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Standardize workflows across our GTM teams to reduce operational overhead and build consistent expectations.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Data Analytics and Interbal Engineering</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build dashboards and ad-hoc analyses quickly and accurately, assisted by AI. </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Partner with the Data team on data governance, establishing a metric dictionary to enable GTM teams to build their own accurate dashboards and analyses</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Architect and build internal automation and tooling solutions using Claude Code to significantly reduce administrative tasks for GTM teams, working with GTM Engineering to deploy and host custom-built tools.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strategic Alignment and AI Acceleration</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as a proactive thought partner to GTM leadership (Sales, Marketing, and Customer Success), providing timely, data-driven insights and advice to drive thoughtful growth.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Champion an AI-first operating model across the GTM organization, ensuring strategic planning and operational execution are assisted and accelerated by AI.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist in GTM Enablement efforts, teaching managers and team members how to leverage AI tools to unlock productivity and eliminate low-value admin tasks in their daily work.</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Working at Workstream</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We operate with urgency, ownership, and a growth mindset</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is not a traditional 9-to-5 role—we value accountability, flexibility, and getting results</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">If you thrive in high-growth environments and are passionate about building from scratch, we’d love to connect</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must be willing to report to the office for up to 5 times a week</span></li> </ul> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who You Are</strong></span></h2> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">5+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or similar.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exposure to Quota/Compensation Planning, Commission Execution, Sales Territories, Deal Desk, Lead Routing, Renewal Operations, Funnel Reporting (hands-on experience in at least 2 of these areas).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Use Claude Code (or similar AI coding assistant) as your daily driver.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven experience working with CRM platforms (Salesforce/HubSpot) and writing code (SQL/Python). </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exceptional writing and organizational skills with a passion for documentation and knowledge management.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to thrive in an unstructured, fast-paced environment and build processes from the ground up.</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What We Offer</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A mission-driven and value-based company dedicated to empowering deskless workers and local businesses</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">An early employee opportunity at a Series B hyper-growth startup with over $120M in funding</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work directly with the founding team and industry veterans to accelerate your career</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Competitive salary and equity</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comprehensive health coverage: medical, dental, and vision. We pay 95% of premiums for employees and 85% for dependents</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">In-office amenities and stocked kitchen</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">401(k) Plan</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Pre-tax commuter benefits</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Flexible PTO</span></li> </ul> <p> </p> <p><span style="font-size: 10pt;"><strong>Salary Range</strong></span></p> <p><span style="font-size: 10pt;">In compliance with the California Pay Transparency Law, the base salary range for this role is between $120,000 to $140,000 base in Lehi, Utah. This range is not inclusive of our equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.</span></p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Know More About Workstream</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.workstream.us/blog/funding-series-b">https://www.workstream.us/blog/funding-series-b</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/">https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/</a></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techbuzz.news/buzzworthy-august-27-2021/">https://techbuzz.news/buzzworthy-august-27-2021/</a></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-stringify-type="bold">Additional Information </strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are committed to the full inclusion of all qualified individuals.</span></p></div>