Regional Practice Manager

<div class="content-intro"><p style="text-align: left;">Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams. </p> <p style="text-align: left;">Our name, inspired by our founder's daughter's name – Zarmina – means “something that is more precious to you than gold”. We couldn’t think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence.</p> <p style="text-align: left;">We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you!</p></div><p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Regional Practice Manager </span></strong><span data-contrast="auto">is responsible for driving operational performance across a portfolio of clinics within the<strong> Ann Arbor and Chelsea, Michigan</strong> region. This leader oversees, develops and builds scalable and consistent operating processes, and serves as a strategic partner to Medical Directors and senior leadership.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Partnering closely with the Senior Director of Operations, Medical Director, and centralized support teams, the Regional Practice Manager translates regional strategy into effective day-to-day operations. This includes developing clinic leaders, optimizing workflows, standardizing best practices, and driving operational excellence while maintaining the flexibility needed to support the unique needs of each clinic.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">This role requires a leader who can balance </span><span data-contrast="auto">strategic oversight with hands-on operational leadership,</span><span data-contrast="auto"> creating consistency across the region while keeping teams engaged and supported through growth, change, and complexity. The Regional Practice Manager will use data and operational insights to identify opportunities, improve performance, and build scalable processes that support continued growth and exceptional pediatric care.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">The ideal candidate is an experienced </span><span data-contrast="auto">multi-site healthcare operator</span><span data-contrast="auto"> who thrives in a fast-paced, evolving environment, develops high-performing leaders, uses data to drive decision-making, and builds strong partnerships with providers and cross-functional teams to deliver strong results across the region.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">WHAT YOU'LL DO:</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":240,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Operational Management &amp; Clinic Execution</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Own operational performance across a portfolio of clinics, ensuring consistent execution and alignment with organizational standards. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Develop and maintain regional operating standards, balancing consistency with appropriate site-level flexibility. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Identify operational gaps and implement scalable solutions that improve efficiency, access, and clinic performance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Build the operational infrastructure to support new clinic openings, acquisitions, integrations, and service line expansion. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Partner with clinic leaders to address staffing, scheduling, capacity, and workflow needs across the region.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">Team Leadership, Coaching &amp; Operations</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Drive succession planning and develop a strong pipeline of future clinic leaders. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Partner with People/HR on workforce planning, performance management, and complex employee relations matters. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Build a culture of ownership, accountability, collaboration, and continuous improvement across the region.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">Provider Relationship Management</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Serve as a strategic operational partner to Medical Directors, providers, and senior operations leadership. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Build trusted provider relationships and proactively address opportunities impacting provider experience and performance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Balance provider capacity, patient demand, scheduling, and growth across the regional portfolio.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">Patient Experience</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Use patient experience and access data to establish regional priorities and drive measurable improvement. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Improve patient access, appointment availability, scheduling efficiency, and continuity of care across clinics. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Lead service recovery for complex or escalated patient situations and identify opportunities for systemic improvement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">Communication &amp; Culture</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Lead regional communication and change management, creating alignment across the portfolio of clinics. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Build a cohesive regional culture while maintaining the unique strengths of individual practices. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Serve as a connection between clinic teams and senior leadership, elevating front-line insights, risks, and opportunities.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">KPI Ownership &amp; Financial Management</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":80}"> </span></p> <ul> <li><span data-contrast="auto">Own regional performance across key operational and financial KPIs, including productivity, access, utilization, no-shows, labor, patient satisfaction, and financial performance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Lead regular business reviews, identifying performance gaps and holding clinic leaders accountable for action plans and results. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Drive revenue growth and operational efficiency while building financial literacy</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="none">HOW YOU’LL OPERATE: </span></strong><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">Straightforward Operator — gets things done and holds self and team accountable.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Proactive &amp; Autonomous — anticipates issues and acts without waiting for direction.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Solution-Oriented — diagnoses problems and brings fixes, not just escalations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Hands-On — stays close to the floor, leads by example, and knows the team and patients.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Metrics Driven — tracks throughput, fill rate, no-shows, satisfaction, and financials, and knows which levers to pull.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Culturally Fluent — treats culture as an operational lever, not a soft concept.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Translates Metrics — connects individual work to clinic, market, and enterprise outcomes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Builds Relationships — invests in people and holds high standards.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Coachable — takes feedback without defensiveness and acts on it quickly.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Translates to Audience — adjusts messaging for providers, front desk staff, or VPs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> <li><span data-contrast="none">Steady Through Change — serves as a calm anchor through change, protecting retention and culture.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":360,"335559737":0,"335559738":0,"335559739":0,"335559991":215}"> </span></li> </ul> <p><strong><span data-contrast="none">WHAT YOU NEED:</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">5+ years of progressive healthcare operations experience, preferably in pediatric, urgent care, primary care, or multi-site outpatient settings. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">3+ years leading multiple clinic locations and developing leaders, including Practice Managers or equivalent operational leadership roles. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Demonstrated success leading regional operations with accountability for staffing, operational performance, financial outcomes, patient experience, and quality metrics. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Experience partnering with physicians, Medical Directors, and Advanced Practice Providers to improve operational performance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Strong business acumen with experience analyzing KPIs, labor productivity, patient access, revenue cycle, and operational performance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Proven ability to lead through change, influence without direct authority, and build collaborative partnerships across a matrixed organization. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Experience supporting acquisitions, new clinic openings, integrations, or organizational growth initiatives preferred. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Proficiency with EMR and practice management systems; athenahealth experience preferred. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Ability to travel regularly throughout the assigned region.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p> </p><div class="content-conclusion"><p><em>At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve. </em></p> <p><em>We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness.</em></p> <p><em>We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.</em></p> <p><em>We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.</em></p></div>