IT Support Specialist

<p></p> <p><strong data-olk-copy-source="MessageBody">The Nuclear Company</strong> is the fastest growing AI tech-enabled startup in the nuclear and energy space, pioneering a fleet-scale approach to building the next generation of nuclear reactors. Through our design-once, build-many model, we're accelerating the deployment of safe, reliable, and affordable nuclear energy.</p> <p><strong>We operate with an AI-first mindset.</strong> Every employee is expected to leverage AI, technology, and the Nuclear Operating System (NOS) as integral components of their role to improve the quality, speed, and impact of their work. We expect every team member to continuously identify opportunities to automate workflows, enhance decision-making, improve processes, and contribute to the ongoing evolution of NOS as a strategic operating capability that enables The Nuclear Company to scale with excellence.</p> <p><strong>We hire people who are driven by purpose, thrive in ambiguity, and are energized by building what has never been built before.</strong> Our team combines intellectual curiosity with high agency, embraces candid feedback and continuous learning, and holds themselves and others to exceptional standards. Our values—<strong>Transparency, Responsibility, Unity, Scrappiness, and Tenacity</strong>—guide how we hire, collaborate, and make decisions every day. They are not words on a wall; they are the standard by which we operate. TRUST is the foundation of our safety culture, fostering intellectual honesty, accountability, and open communication, while our values challenge every team member to execute with urgency, humility, resilience, and an unwavering commitment to our mission.</p> <p><strong><span class="TextRun SCXW174644119 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW174644119 BCX0">About the role</span></span></strong></p> <p><span class="TextRun SCXW246760274 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW246760274 BCX8">The IT Support Specialist provides technical </span><span class="NormalTextRun SCXW246760274 BCX8">assistance</span><span class="NormalTextRun SCXW246760274 BCX8"> to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, </span><span class="NormalTextRun SCXW246760274 BCX8">maintaining</span><span class="NormalTextRun SCXW246760274 BCX8"> IT infrastructure, and delivering responsive support to keep business systems running smoothly.</span></span><span class="EOP Selected SCXW246760274 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":240,"335559739":240,"335559740":240}"> </span></p> <p><strong><span class="EOP SCXW174644119 BCX0" data-ccp-props="{"134245417":false,"201341983":0,"335559740":240}">Responsibilities</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Respond to user inquiries via phone, email, or ticketing system.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Diagnose and resolve hardware, software, and network problems.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Install, configure, and maintain desktops, laptops, and peripheral devices.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Manage user accounts, permissions, and access in Active Directory or similar systems.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Perform routine system updates, patches, and security checks.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Document issues and solutions in the knowledge base for future reference.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Assist with onboarding and setup of new employees’ IT equipment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Escalate complex issues</span></li> </ul> <p><strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Experience</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Experience with Active Directory for user account management and group policies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Knowledge of basic cybersecurity practices, including endpoint protection and patch management.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Excellent problem-solving skills and ability to document technical solutions clearly.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Benefits</span></strong></p> <ul> <li><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Competitive compensation packages</span></li> <li><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">401k with company match</span></li> <li><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Medical, dental, vision plans</span></li> <li><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Generous vacation policy, plus holidays</span></li> </ul> <p><strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">Estimated Starting Salary Range<br></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">The estimated starting salary range for this role is $81,000 - $98,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. </span></p> <p><strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">EEO Statement<br></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}">The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination.</span></p> <div><strong>Export Control</strong><br>Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.</div> <div> </div> <div><strong>Recruiting Fraud Alert</strong><br>Your safety is our priority. We want to ensure your job search stays secure. Please note that the team at The Nuclear Company only communicates through official <strong>@thenuclearcompany.com</strong> email addresses. We will never ask for payments or sensitive financial information at any stage of our recruitment process. For your peace of mind, please verify all openings and submit your applications directly through <a href="https://www.thenuclearcompany.com/careers"><strong>our official careers page</strong></a>.</div>